Technical Services

We provide high-performance instrument technical services

Installation Qualification (IQ)

Documented verification that the equipment is installed to manufacturer's specifications and/or user requirements.

Operation Qualification (OQ)

Documented verification that equipment (as installed) operates as intended according to manufacturer's specifications.

Requalification (RQ)

Operational tests are performed after a corrective maintenance service, any other significant change to the instrument or equipment move of location. Depending on the type of repair/change, a full or partial OQ may be required.

Preventive Maintenance (PM)

lt is regularly performed while the equipment is operating normally to reduce the likelihood of failure to avoid unexpected breakdowns and increased costs or downtime. A typical PM procedure includes inspection, cleanup, replacement of worn parts, tuning, etc. The standard set of procedures is intended to ensure instrument performance is at or near the same levels achieved at the time of installation.

Calibration

A periodic verification of the equipment to review that results are accurate within specified limits, compared to traceable standards of measurement. Adjustments are made and documented if required. The procedure is performed using the associated SOP and with calibrated tools and standards with NIST traceability.

Temperature Mapping (TM)

Provides data measured at different temperatures and locations, door opening recovery tests, backup system testing, and a variety of checkpoints, best suited for cold storage and incubation equipment.

Repair Services

We provide fast response, first-class technical repair services. Our factory-trained specialists use advanced diagnostic tools and genuine parts to ensure accurate performance, reliability, and minimal downtime.

Customer Training

We provide specialized application training to ensure your team masters every analytical tool. Our experts also offer hands-on support to optimize protocols tailored to your specific requirements.

Our Technical Services

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Service Contracts (Agreements)

We offer to our customers, service contracts (agreements) to ensure the optimal operation condition of their instruments, after the instrument’s one year warranty expiration. These contracts include:

N.I.S.T. Traceability

All of our test instruments and standards used for calibrations are N.I.S.T. traceable and the documentation is available to our customers upon request.

Our Standard Operating Procedures (S.O.P.’s) documentation for maintenance and calibration is also available.

ISO Certification

As a manufacturer representative, each of our Technical Field Service Representatives, is factory trained following ISO 9001 guidance on the professional repair, service, maintenance, and calibration of the instruments we sell. Our represented manufacturers own ISO 9001 accreditation and issue factory qualification certificates, to each of our trained Technical Field Service Representative, providing ISO 9001 traceability to all of our professional service jobs.