SERVICES

Bioanalytical Instruments is a sale and service representative for several analytical and scientific instruments manufacturers, for Puerto Rico and the Caribbean area. 

We offer a variety of technical services to the instruments we represent and sell, such as:  

Installation

Operational Training

Technical Repair Services

Maintenance

Calibration

Installation Qualification / Operational Qualification Procedures (IQ/OQs)

Application Support

As part of our service policy, we offer to our customers, service contracts (agreements) to ensure the optimal operation condition of their instruments, after the instrument’s one year warranty expiration. These contracts include: 

Unlimited, priority on-site emergency services calls

two (2) preventive maintenances and calibrations per year

Unlimited labor time

Unlimited Travel Time

Unlimited original replacement parts (with the exception of consumables)

All of our test instruments and standards used for calibrations are N.I.S.T. traceable and the documentation is available to our customers upon request. Our Standard Operating Procedures (S.O.P.’s) documentation for maintenance and calibration is also available.

ISO CERTIFICATION

As a manufacturer representative, each of our Technical Field Service Representatives, is factory trained following ISO 9001 guidance on the professional repair, service, maintenance, and calibration of the instruments we sell. Our represented manufacturers own ISO 9001 accreditation and issue factory qualification certificates, to each of our trained Technical Field Service Representative, providing ISO 9001 traceability to all of our professional service jobs.

As an example, and for your reference, enclosed you can find some of the ISO 9001 Certifications of our represented manufacturers:

 

Also for your reference, you can find under our “About Us” page, “Certifications as Approved Vendor”, a partial list of ISO Certified Customers who have audited Bioanalytical Instruments and have approved us as their service provider.

For more information

If you would like to receive any of the services available in our service department or simply have any questions, do not hesitate to