Installation Qualification (IQ)
Operation Qualification (OQ)
Requalification
(RQ)
Preventive Maintenance
(PM)
Calibration
Temperature Mapping
(TM)
Service Contracts (Agreements)
We offer to our customers, service contracts (agreements) to ensure the optimal operation condition of their instruments, after the instrument’s one year warranty expiration. These contracts include:
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One year service agreement
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Multi year service agreement available
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Unlimited emergency service calls
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Priority on-site service calls
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Unlimited labor time
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Unlimited travel time
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Unlimited replacement parts
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Use of original manufacturer parts
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Two schedule preventive maintenance a year
- Two schedule calibrations a year
N.I.S.T. Traceability
All of our test instruments and standards used for calibrations are N.I.S.T. traceable and the documentation is available to our customers upon request.
Our Standard Operating Procedures (S.O.P.’s) documentation for maintenance and calibration is also available.
ISO Certification
As a manufacturer representative, each of our Technical Field Service Representatives, is factory trained following ISO 9001 guidance on the professional repair, service, maintenance, and calibration of the instruments we sell. Our represented manufacturers own ISO 9001 accreditation and issue factory qualification certificates, to each of our trained Technical Field Service Representative, providing ISO 9001 traceability to all of our professional service jobs.
As an example, and for your reference, enclosed you can find some of the ISO 9001 Certifications of our represented manufacturers:
Also for your reference, you can find under our “About Us” page: “Certifications as Approved Vendor”, a partial list of ISO Certified Customers who have audited Bioanalytical Instruments and have approved us as their sales and service provider.
For more information
If you would like to receive any of the services available in our service department or simply have any questions, do not hesitate to